Manitoba Blue Cross Launches New Support Line for Members with EAP Coverage

Apr 09, 2020

Sometimes when you need to talk, you need to talk now. Along with many other stresses, COVID-19 has left many of us feeling disconnected.

That is why Manitoba Blue Cross launched Connect Now, a clinical, personal and immediate support line where members can call to connect instantly with a professional counsellor from the Employee Assistance Program (EAP).

Through Connect Now, you can access immediate support from a mental health professional, without needing to commit to ongoing counselling sessions.

Who can use Connect Now?
Connect Now is available to individuals and eligible family members who have EAP coverage with Manitoba Blue Cross. Calls to Connect Now do not count as EAP sessions under your benefit plan – you can still use the remaining sessions available in your plan.

Can I call more than once? What is the nature of these phone calls?
Yes. You can certainly call more than once, however, Connect Now is meant to provide immediate support that is brief in nature and intended for those who may not be able to participate in ongoing counselling at this time. If there is a need for regular contact, you can discuss options with your Connect Now counsellor and we can help you find a plan that fits your needs. If you know you’d like to start ongoing counselling, you can also call us directly to initiate the intake process.

Do I have to talk about COVID-19?
No. While we launched this temporary service to help alleviate some of the pressures that have risen during the current pandemic, in no way do we want to limit conversations to COVID-19 concerns specifically.

To access Connect Now, call directly:

  • 204.786.8880
  • 1.800.590.5553 (toll free)

The 2020 Report to Members is now available.

It was mailed to members July 23.

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